Let’s face it. We can’t all be like Burger King, where the customer has it their way. Likewise, no one is perfect, and sometimes, mistakes happen, but we can all learn from them. Customers can and will get upset, possibly even angry, whether it’s your fault or not. Therefore, you want to take these situations seriously, not just to avoid losing customers and a good reputation, but to also show your customers that despite any mistakes that may occur, you care about them. After all, if you got upset or angry at a business, would you want to stay like that, or would you want your grievances resolved?
An article from Inc. provides some essential phrases to say to unsatisfied customers that can not only help change their mood, but also change their opinion of you and your business. Like Bill Cosby once said “I don’t know the key to success, but the key to failure is trying to please everyone.” No, you can’t please everyone, but you can at least try.
You can read more here in the article from Inc.